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  • SyntheSys - Code of Conduct

    Everyone within SyntheSys is expected to follow the Code of Conduct linked below.


    The Code of Conduct sets out the principles of ethical business conduct and the standards we as a Company should follow when dealing with fellow employees, customers, Suppliers, contractors and competitors, regardless of our location or role.


    SyntheSys - Code of Conduct


  • SyntheSys - Company Details

    Office Address:

    SyntheSys Systems Engineers Limited

    St Hilda's Business Centre

    The Ropery


    North Yorkshire

    YO22 4ET


    Newcastle Address:

    SyntheSys Systems Engineers Limited

    Bath Lane

    Newcastle Helix

    Newcastle Upon Tyne

    NE4 5TF


    T:  +44 (0) 1947 821464

    Registered Office:

    5&6 Manor Court Manor Garth


    North Yorkshire

    YO11 3TU

    Registered in England - Registration No. 2204802

    VAT Number: 499 309 492

  • SyntheSys Technologies - Company Details

    Office address:

    SyntheSys Technologies Limited

    St Hilda's Business Centre

    The Ropery


    North Yorkshire

    YO22 4ET

    T:  +44 (0) 1947 821464

    Registered Office:

    5&6 Manor Court Manor Garth


    North Yorkshire

    YO11 3TU

    Registered in England - Registration No. 11280633

    VAT Number: 310 908 235

  • SyntheSys Defence - Company Details

    Office address:

    SyntheSys Defence Limited

    St Hilda's Business Centre

    The Ropery


    North Yorkshire

    YO22 4ET

    T:  +44 (0) 1947 821464

    Registered Office:

    5&6 Manor Court Manor Garth


    North Yorkshire

    YO11 3TU

    Registered in England - Registration No. 11348472

    VAT Number: 352 158 019

  • Disclaimer

    We make every effort to ensure that all the information contained in this website is up-to-date and accurate.  However, occasionally errors may occur resulting in incomplete or out-of-date material being published.  We ask that you verify information with us before taking any action upon it.


    It is a condition of us allowing you free access to the content of this website that you accept that we will not be liable for any action you take in reliance on the information published.

  • IBM® Trademarks

    We refer to products which are owned by the International Business Machines Corporation ("IBM®") across our sites.  When we refer to an IBM® product, we endeavour to display any relevant trademarks or registered trademarks which are originating from the United States or other applicable countries.


    DOORS®, IBM®, IBM Business Partner®, Jazz™ and Rhapsody® are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide.


    The IBM® Gold Business Partner logo is a trademark of International Business Machines Corporation, registered in many jurisdictions worldwide.

  • Linking Disclaimer

    By providing links to other sites, SyntheSys does not guarantee, approve, or endorse the information or products available on these sites.

  • Payments - Dispute Resolution

    1. We are committed to ensuring that your online purchasing experience with us is safe, secure and seamless, which is why we uphold the requirements outlined by the EU Online Dispute Resolution process.  Should you have any issues with purchasing on our website, please do not hesitate to contact us at  For more information visit

    2. All prices are in UK Pounds.  Any currency conversion will be applied by your card issuer.

    3. Refunds will only be offered if we are unable to supply the requested service(s) or item(s).  Your statutory rights are not affected.

    4. If you wish to cancel an order please contact our office (tel. +44 (0)1947 821464) to stop delivery.  Refunds will NOT be issued if the Customer cancels an order after the deliverable items (books, etc.) have been dispatched.

    5. Deliverable items will be dispatched by post within 2-3 working days, by recorded or 'signed for' delivery.
  • Website Terms and Conditions

    In using the SyntheSys websites (,,,,,,,,, you are deemed to have read and agreed to the following terms and conditions:


    The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.  "The Company", “Ourselves”, “We” and "Us", refers to our Company.  “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.  All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law.  Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.



    Privacy Statement

    SyntheSys is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.


    • The purpose of this statement is to explain to you what personal information we collect and how we may use it.


    • When you purchase books from our website, we collect personal information to allow us to supply your goods.


    • We do not collect any financial information when you purchase - all information goes directly to Barclays bank.


    • We will only contact you with your consent.


    • We do not sell, rent or exchange your personal information with any third party for commercial reasons.


    • We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.


    • We do not collect sensitive information about you except when you specifically knowingly provide it.


    • We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.





    We are registered under the Data Protection Act 1998.  Client records are regarded as confidential and therefore will not be divulged to any third party, other than SyntheSys Systems Engineers Limited and its subsidiaries or if legally required to do so to the appropriate authorities.  Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request.  Clients are requested to retain copies of any literature issued in relation to the provision of our services.  Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.


    We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.  Any emails sent by this Company will only be in connection with the provision of agreed services and products.



    Exclusions and Limitations

    The information on this website is provided on an "as is" basis.  To the fullest extent permitted by law, this Company:


    • Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and


    • Excludes all liability for damages arising out of or in connection with your use of this website.  This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.


    The above exclusions and limitations apply only to the extent permitted by law.  None of your statutory rights as a consumer are affected.




    Unless otherwise stated, the services featured on this website are available globally.  All advertising is intended for a global market.  You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site.  Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company.  The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability.  By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.



    Log Files

    We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.  Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, Uniform Resource Locator (URL) requested, and referral URL.  This information is not shared with third parties and is used only within this Company on a need-to-know basis.  Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.



    Links to this Website

    If you create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.



    Links from this Website

    We do not monitor or review the content of other parties’ websites which are linked to from this website.  Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.  Please be aware that we are not responsible for the privacy practices, or content, of these sites.  We encourage our users to read the privacy statements of these sites and to be aware when they leave our site.  You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.  This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.



    Copyright Notice

    This website and its content is the copyright of SyntheSys Systems Engineers Limited.  All rights reserved.


    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:


    • You may print or download to a local hard disk extracts for your personal and non-commercial use only.


    • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.


    • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.




    There are a variety of different methods of contacting us.  These can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.




    Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement.  No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.




    The laws of England and Wales govern these terms and conditions.  By accessing this website and reading about our service you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access.  If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.  Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.  These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.



    Notification of Changes

    The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.  If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site.  If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change.  Any changes to our privacy policy will be posted on our Website 30 days prior to these changes taking place.  You are therefore advised to re-read this statement on a regular basis.



    These terms and conditions form part of the Agreement between the Client and ourselves.  Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein.  Your statutory Consumer Rights are unaffected.


Further Information

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© SyntheSys Systems Engineers Limited - All Rights Reserved

Version 4.2i dated 30 April 2024