SyntheSys

Our Customers

 

We have over twenty years experience in the UK and overseas marketplaces and have provided our products and services to government organisations as well as commercial and industrial clients.

 

Our Customer service charter along with continuing professional development of our employees ensures that Customers are the centre of our business.  We have excellent relationships with our Customers as is shown in our Customer satisfaction rates.

 

Customer Service

 

Our commitment to Customer service ensures that our Customer satisfaction remains unrivalled.  Our ability to understand our Customer needs and provide a service which is individual to them makes keeps us recognised for the highest level of Customer service available from any provider in our chosen market.

 

Our Customer service commitment promises:

 

Responsiveness: we will provide an initial response to our Customers within 1 working day of any query or enquiry. A full response will be provided within a time-scale agreed with the Customer.

Dependability: Our Customers can rely on us to deliver the product they want, when they want it. We aim to get it right first time.

Value for money: Our services give our Customers best value by implementing efficient and effective work practices.

 

Customer Satisfaction

 

Our focused approach to Customer service is visible in our exemplary Customer satisfaction rates. Year on year,  we collect data to analyse what experience Customers have had with us.  We are very proud that this data demonstrates that 99.7% of our Customers rate our service, technical ability and personnel as being within the ‘excellent’ and ‘good’ category.

 

At the end of every contract, or at regular intervals

during longer contracts, we send our Customers a

questionnaire to ask how we are doing.  The

questionnaire has 11 categories that enable the

Customer to evaluate our performance as ‘Excellent’,

‘Good’, ‘Average’, ‘Fair’, or ‘Poor’.

 

This graph shows the collected results from all the

questions since the Company was formed in 1988.

There have been no responses at all in the ‘Fair’ and

‘Poor’ categories – this is not a rounding effect!

 

We think it speaks for itself.

Downloads

Customer Comments

 

“All personnel within the Company that I have had dealings with have been excellent ambassadors for SyntheSys” UK MOD (Name supplied)

 

“Very interesting and knowledgeable in the subject, backed up with obvious personal experience” Training course student Australia (Name supplied)

 

“Very pleased at the speed and efficiency of the work undertaken. Excellent communication and follow up” Web development Customer (Name supplied)

 

“SyntheSys personnel deserve a gold medal for being able to explain the complexities of VMF” UK MOD (Name supplied)

Countries and Organisations

 

We operate on a global basis - click click the countries on the list below to see a selection of the organisations that we've worked with worldwide.

 

Note: this web page does not imply formal endorsement of SyntheSys products and services by the organisations listed.

Independence • Innovation • Integrity • Customer Focus • Expertise

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© SyntheSys Systems Engineers Limited - All Rights Reserved

Version 3.2g dated 16 November 2017