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Customer Satisfaction

We are very proud of our customer satisfaction record.

At the end of every contract, or at regular intervals during longer contracts, we send our Customers a questionnaire to ask how we are doing. The questionnaire has 11 categories that enables the Customer to evaluate our performance as ‘Excellent’, ‘Good’, ‘Average’ ‘Fair’, or ‘Poor’.

The graph below gives the collected results from all the questions since the Company was formed in 1991. There have been no responses at all in the ‘Fair’ and ‘Poor’ categories – this is not a rounding effect! We think it speaks for itself.